Frequently Asked Questions
Everything you need to know about our luxury timepieces and services.
Are your watches authentic and original?
Yes, every watch sold by Timepieces International is 100% authentic and sourced directly from manufacturers or authorized distributors, ensuring you receive a genuine luxury product.
What kind of warranty comes with my purchase?
All our timepieces come with a comprehensive 2-year international warranty that covers manufacturing defects and movement issues to ensure your investment is protected.
How long does shipping take and is it insured?
Standard shipping typically takes 3-5 business days. For your peace of mind, all shipments are fully insured and require a signature upon delivery.
What is your return policy for luxury watches?
We offer a 30-day return policy for a full refund or exchange, provided the watch is in its original, unworn condition with all protective films, tags, and packaging intact.
Can I have my watch resized before it is shipped?
Absolutely. You can provide your wrist measurements in the order notes, and our master watchmakers will adjust the bracelet free of charge before dispatching your order.
Which payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, American Express), PayPal, and specialized luxury financing options to make your purchase more convenient.